Refund policy
We want you to love every purchase from Velenora. But if something isn’t quite right, we’re here to help.
🔁 Returns
You can request a return within 14 days of receiving your order.
To be eligible for a return:
-
Items must be unworn, unwashed, and in original condition with tags attached.
-
Return requests must be made within the 14-day window.
-
Return shipping costs are the responsibility of the customer.
We recommend using a tracked postal service to ensure your return reaches us safely.
💳 Refunds
Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.
-
If approved, your refund will be processed to your original method of payment within 5–10 business days.
-
Shipping fees (if any) are non-refundable.
❌ Non-Returnable Items
-
Sale or clearance items
-
Gift cards
-
Items that show signs of wear, use, or damage
Need Help?
If you have any questions or need to initiate a return, contact us at velenorauk@gmail.com – we're happy to assist!