Shipping policy

At Velenora, we believe fashion should arrive at your door hassle-free. That’s why we offer fast and free home delivery across the UK.

We provide free standard shipping on all UK orders –above £50 spend required.
Orders are typically delivered within 1–3 business days.

Not quite what you expected? No worries – we accept returns and exchanges with the following terms:

Returns must be requested within 14 days of receiving your order.
Items must be unused, unwashed, and in original condition with tags.
Return shipping costs are the responsibility of the customer.
Once we receive and inspect your return, a refund (excluding shipping fees, if applicable) will be processed to your original payment method.

For return instructions or help, contact us at velenorauk@gmail.com